ICT Services Excellence

The constant evolution of customer demand and the resulting impact on operational processes result in to the need for rapidly adoption of ICT to the new conditions.
This requires a vigorous approach to ICT Service Management so as to ensure ICT services can at all times support the business objectives in an efficient, effective and transparent manner.
At Baz Consulting International, we are at your side all along your journey to ICT Services excellence. We offer the following services:

  • Audit and maturity assessment of existing IT Service Management processes
  • Optimization of IT Service Management processes to support your e-strategy
  • Alignment of IT Service Management practices with enterprise risk management and compliance requirements
  • Definition of IT Service Management organization and roles
  • Design and implementation of Service Level Agreements
  • Coaching of process owners and service managers